Return and Refund Policy
Please contact us if you have any problem, request, or question about your order!
We accept returns, but please note the item has to be in brand new condition with all the original accessories and package. Please contact us within 14 days of delivery, and ship it back in the original package within 30 days of delivery.
We require a 10% restocking fee on all returned items to cover initial shipping costs and handling.Below items are exempt from being returned :
- Items on sale
- Custom or personalized orders
Conditions of return :
Unless there is a defect, the return shipping cost will be the responsibility of the customer. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Once your return is received and inspected, we will notify you via email. If there is no issues with the return, a refund will be processed with a 10% restocking fee back to your original method of payment.
If the item has been used, has cat hair on it, or missing an accessory, the refund may be denied. If we cannot offer a refund the item can be shipped back at the expense of the customer.Cancellation and Exchange:
To return your product, please contact us at NappingJoJo@gmail.com, we will notify you the closest return address.