Return and Refund Policy
Please contact us if you have any problem, request, or question about your order!
We will gladly accept a return, but please note the item has to be in brand new condition. Please contact us within 7 days of delivery, and ship it back to us within 14 days of delivery.
Request a cancellation within 12 hours of purchase
Below items are exempt from being returned :
- Items on sale
- Custom or personalized orders
- Gift Card
Conditions of return :
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. To complete your return, we require an order number.
To return your product, please contact us at NappingJoJo@gmail.com, we will notify you the closest return address
Refunds (if applicable) :
Shipping cost is non-refundable. Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.